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Terms of Use

Last updated: October 14, 2026

1. Purpose

These terms of use (ToU) govern the use of the Pictoflow service, accessible via the web and mobile application, published by Timothée Miminoshvili, sole proprietor (trade name TEL-MI Labs).

Pictoflow is a visual organization tool, not a medical device: it does not replace support from a professional.

2. Definitions

  • Service: The Pictoflow application, which helps an adult prepare visual supports for a child: cards and pictograms, visual schedules, step sequences, a progress board shown to the child, a visual timer
  • User: Any person using the Service
  • Account: The user's personal space
  • Child profile: The profile that an account holder creates, within their account, for a child they support
  • Content: Cards, images and data created by the user

3. Access to the service

3.1 Registration and access without an account

  • The Service can be tried without an account: the data created then stays on the device only and is never sent to our servers; it disappears if the browser data is cleared
  • Creating an account makes it possible to find one's data on several devices; it is reserved for adults
  • The user must provide accurate and up-to-date information
  • The user agrees to maintain the confidentiality of their credentials

3.2 Access

  • The Service is accessible 24/7, except during maintenance
  • Access may be temporarily interrupted for technical reasons
  • Users are informed of scheduled maintenance

3.3 Free of charge

  • The Service is provided free of charge: no payment is requested, either to create an account or to use the Service
  • Any change to these access conditions would be a modification of these ToU, notified in accordance with article 11

4. Use of the service

4.1 Authorized use

  • Creating and managing cards, visual schedules and sequences
  • Supporting a child in their routines, with the board and the visual timer
  • Personal or legitimate professional use

4.2 Prohibited use

  • Use for illegal purposes or contrary to public morals
  • Unauthorized reproduction, distribution or modification of the Service
  • Hacking or unauthorized access attempts
  • Commercial use without explicit authorization

5. User obligations

5.1 Compliance with laws

  • Respect applicable French and European legislation
  • Do not publish illegal, defamatory or offensive content
  • Respect intellectual property rights

5.2 Security

  • Maintain the confidentiality of credentials
  • Report any unauthorized use immediately
  • Do not share account with third parties

5.3 Content

  • Ensure the legality of created content
  • Respect the rights of third parties
  • Do not publish pornographic, violent or discriminatory content

6. Intellectual property

6.1 Service

  • The Service and its source code are protected by copyright
  • All rights reserved to the publisher
  • The user acquires no property rights to the Service

6.2 User content

  • The user retains ownership of their content
  • The user grants the publisher a license limited to the sole operation of the Service
  • Pictoflow undertakes not to use content for commercial purposes

7. Personal data

7.1 Collection

  • Personal data is processed in accordance with our Privacy Policy, which specifies the legal basis of each processing
  • The Service only processes the data needed for it to work

7.2 Cookies

  • The use of cookies is governed by our Cookie Policy
  • Pictoflow only uses trackers that are strictly necessary for the Service to work: there is no choice to make, and the banner shown on the first visit is information only

7.3 Child profiles

  • The account belongs to an adult: the child has no account and enters no data
  • By creating a child profile, the user declares that they hold parental authority over this child, or act with the agreement of the person who holds it (professional, relative or carer)
  • The user only enters what is useful to the child: a nickname is enough, a photo is never required
  • The user undertakes to enter no health information and no diagnosis about the child, as the Service does not need any
  • The holder of parental authority can modify or delete the child's profile at any time, and exercise the rights described in the privacy policy

8. Liability

8.1 Pictoflow

  • Strives to keep the Service operational
  • Cannot be held responsible for temporary interruptions
  • Is liable for direct damages caused by a proven breach of its obligations

8.2 User

  • Is responsible for the use of their account
  • Is responsible for the content they create, and for the data they enter in a child profile
  • Undertakes to indemnify the publisher for damages caused by a use of the Service contrary to these ToU

9. Limitation of liability

9.1 Scope

  • As the Service is free, the publisher is bound by an obligation of means: it takes reasonable measures to keep the Service available and to preserve data (regular backups)
  • Data from the no-account mode is stored on the user's device: the publisher has no copy of it and cannot restore it
  • The publisher is not responsible for indirect damages
  • Nothing in these ToU excludes or limits the publisher's liability in case of gross negligence or intentional misconduct, nor the rights that a consumer user holds under the law

9.2 Force majeure

  • Pictoflow is not responsible in case of force majeure
  • Force majeure events suspend the performance of obligations

10. Termination

10.1 By the user

  • The user can delete their account at any time
  • Deletion is final and irreversible
  • Data is deleted in accordance with our privacy policy

10.2 By Pictoflow

  • In case of a serious breach of these ToU, the publisher may suspend or delete an account, through its own intervention
  • Except in an emergency (threat to the security of the Service or to the rights of a third party), the user is warned by email before any measure, with its reason
  • The user can contest the decision by replying to this email or by writing to contact@pictoflow.com

11. Modification of the ToU

11.1 Procedure

  • Pictoflow reserves the right to modify these ToU
  • Modifications are notified to users before or when they take effect, with their effective date
  • Continued use of the Service after that date constitutes acceptance of the new ToU

11.2 Notification

  • Important modifications are notified by email to each account holder, and flagged by a notice in the adult area of the application (never on the child's screen)
  • Modifications are published on the website
  • The user can refuse modifications by deleting their account

12. Applicable law and jurisdiction

12.1 Applicable law

  • These ToU are subject to French law
  • A consumer user residing in another country keeps the protection of the mandatory provisions of the law of their country of residence

12.2 Jurisdiction

  • In case of dispute, an amicable solution is sought first, by writing to contact@pictoflow.com
  • Failing that, French courts have jurisdiction, subject to the rules allowing a consumer to bring the case before the court of their domicile

13. Contact

13.1 General questions

Email: contact@pictoflow.com

13.2 Technical support

Via the application: Support or help section

13.3 Complaints

GDPR Portal: GDPR Portal

Version history:

  • 1.0 (December 2024) - First version
  • 1.1 (July 2026) - Real publisher identity, factual corrections
  • 1.1.1 (September 2026) - brand spelling, no substantive change
  • 1.2 (September 2026) - Child profiles (adult's declaration, no health data), free of charge, access without an account, description of the service, liability rewritten (obligation of means, consumer rights preserved), account suspension, cookie banner, notification of modifications by email and in the application
  • 1.2.1 (October 2026) - Nature of the service clarified (visual organization tool, not a medical device), no substantive change

Last updated: October 14, 2026