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Terms of Sale

Last updated: July 14, 2026

1. Purpose

These terms of sale (ToS) govern the sales and subscriptions offered by picto-flow via its application and website.

2. Publisher

Timothée Miminoshvili, sole proprietor — trade name TEL-MI Labs
72 rue de Dantzig, Hall 14, 75015 Paris, France
Email: temurimi@gmail.com
SIREN: 847 659 216

3. Services offered

3.1 Free service

  • Registration and user account: Free
  • Basic features: Card creation, task management
  • Limited storage: According to defined limits

3.2 Premium services (subscriptions)

  • Advanced features: Unlimited storage, export, etc.
  • Priority support: Quick response to requests
  • Exclusive features: According to subscription level

4. Prices and payment methods

4.1 Prices

  • Prices are indicated in euros including VAT
  • Prices can be viewed in the application
  • picto-flow reserves the right to modify prices at any time

4.2 Payment methods

  • Secure payment via Stripe
  • Accepted credit cards: Visa, Mastercard, American Express
  • Monthly or annual payment according to chosen subscription
  • Immediate payment upon subscription

4.3 Billing

  • Electronic invoice generated automatically
  • Payment history accessible in the user account
  • Applicable VAT according to French regulations

5. Order and activation

5.1 Order process

  • Selection of subscription in the application
  • Filling in payment information
  • Order validation
  • Immediate activation of premium service

5.2 Confirmation

  • Confirmation email sent automatically
  • Invoice available in the user account
  • Access to premium features immediate

6. Right of withdrawal

6.1 Withdrawal period

In accordance with the Consumer Code, you have a 14-day period to exercise your right of withdrawal.

6.2 Exceptions

  • Digital services started before the end of the withdrawal period
  • Express agreement from the user to start the service
  • Loss of right of withdrawal once service has started

6.3 Withdrawal procedures

  • Written notification by email
  • Full refund within 14 days
  • Deactivation of premium service

7. Termination and refund

7.1 Termination by the user

  • Termination possible in 3 clicks from the customer area
  • Effect at the end of the current period
  • No refund for unused period
  • Data retention according to privacy policy

7.2 Termination by picto-flow

  • In case of non-compliance with ToU
  • In case of non-payment
  • Prior notification by email
  • Possibility of appeal

7.3 Refund

  • No refund for current subscriptions
  • Full refund in case of withdrawal within 14 days
  • Partial refund in case of termination by picto-flow (if justified)

8. Availability and maintenance

8.1 Availability

  • Service accessible 24/7
  • Technical interruptions possible
  • Scheduled maintenance announced in advance

8.2 Support

  • Free support for basic users
  • Priority support for premium subscribers
  • Response within 24h for premium subscribers

9. Warranties

9.1 Conformity warranty

  • Compliance with specifications advertised
  • Functioning in accordance with market standards
  • Regular updates of the service

9.2 Limitation of warranties

  • No warranty of continuous availability
  • No warranty of compatibility with all devices
  • No warranty of non-interruption

10. Liability

10.1 Limitation of liability

  • Liability limited to the amount paid
  • Exclusion of indirect damages
  • Exclusion of data loss

10.2 Force majeure

  • Suspension of obligations in case of force majeure
  • Events independent of picto-flow's will
  • Notification of force majeure events

11. Data protection

11.1 Data processing

  • GDPR compliance guaranteed
  • Detailed privacy policy
  • User rights respected

11.2 Security

  • Encryption of payment data
  • Securing of transactions
  • Protection against fraud

12. Mediation and disputes

12.1 Mediation

In case of dispute, you can contact:
[Mediator to be specified] — [Link to mediator to be completed]

12.2 Procedure

  • Attempt at amicable resolution mandatory
  • Recourse to mediation in case of failure
  • Court proceedings as last resort

13. Applicable law and jurisdiction

13.1 Applicable law

  • French law applicable
  • European regulation on data protection
  • French Consumer Code

13.2 Jurisdiction

  • French courts competent
  • Mediation procedure encouraged
  • Recourse to data protection authorities

14. Contact

14.1 Customer service

Email: temurimi@gmail.com
Via the application: Support section

14.2 Complaints

GDPR Portal: GDPR Portal
Mediator: [Mediator contact to be completed]

Version history:

  • 1.0 (December 2024) - First version
  • 1.1 (July 2026) - Real publisher contact details

Last updated: July 14, 2026